Privacy Policy
What we collect, who it reaches, and how long we keep it.
Who this covers
PixCrowd lets someone run an event where guests share photographs and videos from their phones. Two kinds of people use it, and we hold different things about each.
A host creates an account and runs events. A guest never creates an account — they open a link or scan a code at an event, give a name to put on their photographs, and upload.
What we collect from hosts
- Your email address and password, to sign you in. Passwords are stored hashed by our authentication provider; we never see them.
- What you create — events, their names, dates and locations, the themes you design, and any photographs you upload yourself.
- Guest details you add, if you import or type them: names, and optionally email addresses and phone numbers.
What we collect from guests
- The name you type when you join an event. That is all we ask for. It appears beside your photographs and on the event's screen.
- The photographs and videos you upload, and any reactions you leave.
- An identifier stored in your browser, so that returning to the event does not ask your name again. It is a random value with no meaning outside that event, it is not shared with anyone, and clearing your browser storage removes it.
We do not ask a guest for an email address, a phone number or an account. If a host has added your contact details to their own guest list, those came from them, not from you using the service.
How photographs are stored, and who can reach them
Files uploaded to an event are stored so that anyone holding a file's web address can open it, without signing in. That is what makes a shared album link work when you send it to a relative who has never heard of us, and it means the address is what controls access.
Addresses are long and random, so they are not guessable in practice. Treat an event link the way you would treat a shared photo album link anywhere else.
Photographs a host has not yet approved are hidden from the event's own pages until they approve them.
What we use it for
- Running the event: showing photographs on the wall, in the gallery and in albums.
- Letting a host moderate, organise and share what guests contributed.
- Signing hosts in, and sending the emails that confirm an address or reset a password.
- Keeping the service working — diagnosing faults and preventing abuse.
We do not sell personal information. We do not use your photographs to train machine learning models, and we do not send them to anyone outside the list below.
Who else receives data
We use the following companies to run the service. They act on our instructions and may hold data outside your country.
| Company | What it does | What reaches it |
|---|---|---|
| Supabase | Database, file storage, sign-in and the emails that confirm it | Everything stored by the service: account details, event details, guest names, and the photographs and videos uploaded to an event. |
| Vercel | Hosting and content delivery | The requests that reach the site, including IP address and browser details, in the ordinary course of serving pages. |
| OpenAI | Generating a theme from a written brief or a reference image | Only what a host types into the theme designer, and any artwork they upload there. Never guest photographs, guest names or event data. |
| Crisp | The live chat on our marketing pages | What you type into the chat, with your IP address and browser details. It is not loaded on event pages, capture stations or wall displays. |
| Resend | Delivers our email | The address a message is sent to, and its contents: account emails such as confirmations and password resets, and anything you send us through the contact form. |
| Sent | Delivers the text messages a host sends to their guest list (sent.dm) | A guest phone number, the event name and the joining link, for each message sent — and it hands the number on to the phone companies that carry the message. No event content, no photographs and no other guest details reach it. |
| Cloudflare | The security check that tells people from automated scripts, on our sign-in screens and contact form | Your IP address and details about your browser, so it can judge whether a request is automated. It does not receive your name, your message, your password or any event content. |
We may also disclose information if the law requires it, or to protect someone's safety.
Text messages
A host can invite the people on their own guest list by text message. If you received one from us, your number came from that host — you did not give it to us, we did not buy it from anyone, and a host confirms they are allowed to use it before they add it.
What we send. Messages about the one event you were invited to: an invitation naming the event with a link to join it, and at most one reminder — no more than 2 messages per guest, per event. We send no marketing or promotional text messages of any kind, and we will not text you about a different host's event.
How to stop them. Reply STOP to any message and that number receives nothing further. Reply HELP, or write to support@pixcrowd.com, if you need help. Message and data rates may apply, and carriers are not liable for delayed or undelivered messages.
Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. All the categories of sharing described on this page, including the processors listed above, exclude text messaging originator opt-in data and consent; that information is not shared with any third party. Your phone number reaches only the vendors who deliver the message itself — our messaging provider and the phone companies carrying it — and no one else.
How long we keep things
We do not currently delete event photographs automatically. Photographs and videos remain until a host deletes them, deletes the event, or asks us to remove them.
We notify hosts by email before anything is removed automatically, at the address on their account.
A host can delete an individual photograph, an album or an entire event at any time from their dashboard. Deleting an event removes its photographs, its guest list and its albums.
Your choices
- Ask for a copy of what we hold about you, or ask us to correct it.
- Ask us to delete it. If you are a guest, tell us the event and the name you used and we will remove your photographs and your entry from the guest list.
- Close your account, if you are a host. We remove your events and everything in them.
Depending on where you live you may have further rights, including objecting to how we use your information or complaining to your data protection regulator. Write to us first and we will try to settle it.
Children
PixCrowd is not intended for children under 13, and we do not knowingly create accounts for them. Children do appear in photographs at events — a host is responsible for having permission to share pictures of the people at theirs. If you believe we hold a photograph of a child that should not be there, write to us and we will remove it.
Changes
If we change this policy we will update the date at the top. If a change materially affects what we do with information already collected, we email hosts about it rather than relying on anyone to re-read this page.
Contact
Write to privacy@pixcrowd.com for anything on this page, including a request to see or delete your information.
See also our Cookie Policy, which covers what is stored in your browser, and our Terms of Service.
Last updated 18 October 2026.